Support

Stuck, found something wrong, or want something added? Message us and a person answers.

What to send

• Your practice's name.
• What you were trying to do, and what happened instead.
• A screenshot, if you can. Please cover up clients' phone numbers and emails.

Never send your password or sign-in codes. We will never ask for them.

Zoom video meetings

CoachKeep can create a Zoom meeting for each booking, so the link is in the confirmation and the calendar.

Connect Zoom

1. In CoachKeep, open Scheduling, then Video meetings.
2. Tap Connect Zoom and sign in to Zoom.
3. Check the permissions and tap Allow. You come back to CoachKeep, which says Zoom is connected as your Zoom email.

What CoachKeep does in your Zoom account

• Creates a meeting when someone books you, moves it when they reschedule, and deletes it when they cancel.
• Lists your meetings only to find one it already made, so a retry never creates a second meeting.
• Reads your Zoom account's email to show which account is connected.
• It does not read your recordings, chats or other meetings' contents.

Remove Zoom

1. In CoachKeep, open Scheduling → Video meetings and tap Disconnect Zoom. Or, in Zoom, go to the Zoom App Marketplace, open Manage → Added Apps, and remove CoachKeep.
2. Either way, CoachKeep deletes its access to your Zoom account straight away. Meetings already created stay in Zoom until you delete them there. New bookings no longer get a Zoom link.

Google Calendar

Connecting Google Calendar is not available yet. Your bookings are in CoachKeep's own calendar: open Calendar, or My day on your phone.

Your information

To get a copy of your information, correct it or delete it, see the privacy notice. The rules for using CoachKeep are in the terms of use.