Privacy and security

People tell a coach or counsellor things they tell nobody else. CoachKeep is built around that.

Consent

• Consent is recorded for each purpose (for example marketing email), with when it was given, how, and the notice the person saw. Withdrawals are recorded the same way.
• Nobody is emailed for a purpose they did not agree to, and this is re-checked at the moment each email is sent.
• Built to follow India's Digital Personal Data Protection Act, 2023. A default privacy notice is provided for each practice to adapt.

Keeping practices apart

• Each practice's data is stored in its own database.
• Adeona's operator console manages accounts but cannot read a practice's clients, notes or email.

Access inside a practice

• Roles and permissions per person; staff can be limited to their own records or one location.
• Phone numbers and email addresses can be masked from staff who do not need them.
• Second-factor sign-in with an authenticator app, required for sensitive actions.
• An audit trail of who changed what, and when.

No tracking

CoachKeep does not track whether people open emails or click links, and the booking pages and forms use only the cookies they need to work.

Your data is yours

A practice can export its data at any time. See the privacy notice and terms of use.

Last updated 5 November 2026. Questions? Support.